Process – Getting Your Stairlift

The initial phone call will be taken by our professional office team. We will take all your details and schedule a telephone call from Scott, our head engineer. By answering a few questions Scott will, (in most cases) by able to give you a guaranteed price over the phone. For more complicated installations a site visit may we required. This will be arranged with Scott over the phone.

At your convenience, an engineer will call. They will assess the staircase and run through all options to work out the best one for your budget and needs. They will discuss any issues, or anything that could be affected by the installation.

No work will be undertaken until every aspect of the installation has been discussed.

This can usually be done over the phone. Sometimes a visit will be arranged and a quote produced after this.

Our engineers will arrive and remove any furniture or fittings such as banisters that need to be removed before installation. You don’t need to worry about this at all. Our engineers are happy to carry out any remedial works.

• The lift will be installed, thoroughly tested and demonstrated. The engineer will not leave until you are happy.
• The average installation times vary. On average, a straight stairlift takes 2 hours and a curved stairlift around 3-4.
• The engineers will clean up the lift and installation site and dispose of any rubbish or packaging.
• Any problems that occur after installation are dealt with extremely quickly.
• We do offer a “which trusted traders” dispute resolution service for peace of mind.
• We do aim for this never to be used and so far have not had any complaints that we haven’t been able to resolve quickly and leaving the customer happy.